Shipping

Standard Shipping Charge

Accessories and gift items are shipped via Standard Shipping with FedEx. Larger and multiple items will be shipped via the third party shipping company. All shipping is billed separately. We do not offer international shipping at this time

Items ordered at the same time may not arrive in the same shipment. Additional delivery charges may apply to items that are too large or bulky to be accommodated by standard shipping charges.

The customer is responsible for ensuring that the shipping information listed on the order is accurate. Once shipped, any changes in your shipping address will result in additional shipping charges. Larger and multiple items will be shipped via the third party shipping company on site and billed separately.

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Local Quad City Furniture Delivery

If you live in the Quad City area, you are in luck. We charge $100 per trip for local delivery of unlimited furniture items within a 40-mile radius. The delivery charge includes light assembly, debris removal, and the careful placement of furniture in the room of your choice. Additional charges may apply for exceptionally large items (i.e. oversized buffets, armoires, beds, etc. in excess of 300 lbs.), room placement above the 2nd floor, and assembly of Ready-to-Assemble items. As a courtesy to our customers, Local Quad City Furniture Delivery includes the removal of all packaging. Please request to keep all of the packaging if there is a possibility for a return with the eligible item. All furniture deliveries will be scheduled Monday through Friday during daytime hours.

Disclaimer

We inspect all furniture pieces before shipment. Freight damages on occasion do occur in transit. Please follow the procedures below:

1. Inspect your shipment before the driver leaves.
2. If you suspect hidden damages, open the box and check the condition of the merchandise.
3. If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.
4. Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise.
5. Call us for immediate assistance at 563.424.1201or email us at office@rubyandcompanyqc.com.

The customer is responsible for determining whether merchandise can be delivered from the delivery truck to the item's final destination. Please be aware of corridors, doorways, elevators, ceiling heights, turning radius, etc. which may cause a delivery problem. If the customer is not home at the time of a furniture delivery, additional shipping charges may be incurred for re-delivery. All shipping charges are non-refundable. Customer is responsible for any additional return shipping costs.