Refund policy

Return Policy

Because most of what we sell is custom-ordered or made specifically for your space, our return policy works a little differently than a typical retailer.

In-stock showroom items
Items purchased directly from our showroom inventory may be returned within [30] days of purchase, provided the item is in its original condition and unused. Please contact us at info@rubyandcompanyqc.com before returning anything so we can walk you through the process.

Custom and special-order items
Custom furniture, special orders, and made-to-order pieces (including anything from our in-house sewing team, such as drapery, upholstery, and custom bedding) are final sale and cannot be returned or exchanged. These items are made specifically for you, so we're not able to resell them.

Damages and issues
Please inspect your order as soon as it arrives. If something is damaged, defective, or not what you ordered, contact us right away at info@rubyandcompanyqc.com so we can make it right.

How to start a return
Email us at info@rubyandcompanyqc.com with your order details before sending anything back. Items returned without contacting us first won't be accepted.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within [5] business days. If more than [10] business days have passed since approval and you haven't seen the refund, reach out and we'll look into it.